Mr. Hakeem Muri-Okunola, the Head of Service in Lagos State, emphasized the importance of civil servants being technologically proficient in light of the current global work environment. He highlighted the Lagos State Government’s efforts to establish a digitalized public service that aligns with the challenges of meeting the needs of the people.
Addressing a public lecture during the 2023 Public Service Week in Alausa, Ikeja, the Head of Service stated that public servants must adapt their service delivery to the technological advancements that have become integral to our lives. This adaptation aligns with the T.H.E.M.E.S+ Agenda of the administration of Mr. Babajide Sanwo-Olu, aimed at meeting the evolving needs of citizens.
Building a digitalized public service entails recognizing the transformative role of technology in how government agencies and institutions interact with the public and other stakeholders. Muri-Okunola emphasized the vast innovation potential, from online platforms for permit applications to digital portals for information access. Such digitalization offers advantages in terms of efficiency, productivity, accessibility, and inclusivity.
By replacing time-consuming manual processes with automated systems, a digitalized public service optimizes resources and enables redirection toward more critical tasks. Muri-Okunola discussed the lecture “Building and Sustaining a Digitalized Public Service,” highlighting the government’s commitment to equipping citizens and public servants with the necessary skills to navigate and utilize digital tools effectively.
The Head of Service stressed the importance of civil servants acquiring IT skills to thrive in the modern workplace. The Lagos State Government’s focus on establishing a digitalized public service is aligned with the changing needs of the populace. Embracing technology leads to increased efficiency, productivity, and accessibility, with the government providing training to ensure effective utilization of digital tools and sustained progress in the digital era.